Shipping & Returns

All orders over $250 will include signature confirmation.

All orders over $500 will include signature confirmation and insurance.  

Qualified items are eligible for returns/exchanges for 5 days after postmarked delivery. 

  • Restocking Fee: A 10% restocking fee will be applied to all online returns. 
  • We reserve the right to deny returns in the case that we believe the items were used in any capacity.
  • Return time is calculated from the time your order is delivered until the time it enters the mail back to us.
  • Refunds are processed when the item is delivered back to our store. 

NON RETURNABLE ITEMS:

  • Gift Cards
  • Any item not in its original condition, is damaged or soiled for reasons not due to our error
  • Any item that is noted as a Final Sale
  • Hemmed Denim

ITEMS PURCHASED FROM OUR DENVER LOCATION CANNOT BE RETURNED TO OUR SOHO LOCATION. 
ITEMS PURCHASED FROM OUR SOHO LOCATION CANNOT BE RETURNED TO OUR DENVER LOCATION. 

FOR IN STORE PURCHASES
The return of new, unaltered, undamaged, and unworn (aside from being tried on for size) items may be returned for store credit or exchange within 7 days of purchase. Jeans or pants which have been hemmed or altered by us or any other parties are ineligible for return. Items must have appropriate tags.

FOR ONLINE ORDERS
The return of new, unaltered, undamaged, and unworn (aside from being tried on for size) items may be returned for a refund, store credit or exchange and the returning item should be “postmarked” back to us within 5 days of receiving the item. Jeans or pants which have been hemmed or altered by us or any other parties, or unwashed jeans which have been soaked or washed after being purchased, are ineligible for return.
Items should be returned in their original packaging (if applicable) and with the original tags. Customer will be responsible for all shipping costs associated with returns, except in the case of error on our part. This return policy also applies to Pre-Orders.

DISCOUNTED ITEMS AND PROMOTIONAL OFFERS
Discounted items are subject to availability. Online orders that are unable to be fulfilled can be adjusted, cancelled or refunded. Discounted items that are noted as "All Sales Final", "Final Sale" or the like, are not eligible for return or exchange. Items purchased during a store wide promotional Sale are returnable as per our standard return policy. In the case of purchases made with a multiple tier discount or bulk discount: If item(s) are returned, cancelled or exchanged and it brings the merchandise total below the offer’s qualifying level, then the qualifying offer will be applied, and/or the offer’s value will be deducted from the refund.